But they told me off for swearing.
An incident was created in RightNow:
First name: Gumpher
Customer: Gumpher at 2010-08-01 22:58:26
I cannot access my account, as despite phoning you every month for the past
six months, you have consistently been unable to recognise that my email
address is @hotmail.co.uk, not firstname.lastname@example.org.
Each time I have phoned, the person on the end of the call has assured me
that the problem has been rectified, yet each time it has not.
I cannot access my bills. Until I see a bank statement, I do not know how
much you are charging me.
This situation has now gone beyond annoying, and descended into customer
service of such shite proportions that it is simply farcical.
Are you capable of getting this right? What do I have to do to make you
get it right? Why did some fool at your end change my email address? It's
been the same for years. @hotmail.co.uk, NOT fucking
I await your reply, but suspect that there are chimps in zoos who could
help me more.
Go on, give it a whirl, otherwise I'm going to BT,and you can stick your
contract up your arse, as a contract is a two way thing.
Incident ID: 5824267
Incident reference: 100801-001615
Incident Subject: Billing